You’ve found an amazing deal on Wish! You cheer inside, press the buy button, and receive an order confirmation email. But, maybe you’ve changed your mind, need help tracking your package, or simply have a few questions. If you’ve been wondering about the best ways to contact Wish customer support for an existing order, then you’ve come to the right place. In this article, we’re giving you the lowdown on everything you need to know to get help with your orders.
Top ways to get customer support from Wish
We want your experience at Wish to be fun and easy and that includes customer support! Get attention for your inquiries by taking advantage of our many different support options below.
Instantly access information via our Get Help page
Visit this handy page to see support options at-a-glace and click on the one you need. Whether you are looking to track an item, update your account settings, or start a chat, this is the best place to start.
Quickly find answers to popular questions in our Help Center
Wish’s simple-to-use Help Center is loaded with numerous articles and resources so you can get answers at any time, any day. Look up solutions and fixes in a snap by putting your queries in the search box or by browsing frequently asked questions by topics.
Connect with us 24/7 through Wish Assistant (English only)
Our Wish Assistant chatbot is pretty smart and can help guide you in the right direction, including sending your request to our Customer Support team when necessary.
Here’s how to access the Wish Assistant:
- Open the app menu by tapping the icon on the bottom-right corner of the screen.
- Tap Order History.
- Locate the item you have an issue with and tap on the item itself to open the Item Details page.
- Locate and tap the Need help with this item? Section.
- Tap the Contact Support button.
- Our friendly support bot Wish Assistant will offer you the help you need.
- From a non-mobile device, log into your Wish account through wish.com.
- Hover over your avatar at the top-right of the page and click on Get Help.
- Either choose from one of the help topics or scroll down to the Contact Support button.
- Wish Assistant will take it from there.
Get even more support with Live Chat (select markets)
If Wish Assistant determines you need additional help, you’ll be connected to a chat with someone on our customer support team. Live Chat offers limited support for certain issues and is available in English, French, and Spanish Monday through Friday from 8 am - 5 pm CST and UTC.
Commonly asked customer support questions on Wish
Does Wish have a phone number I can contact for customer support?
Wish currently does not offer phone support, but we do have easy ways to resolve your issues through our Get Help page, Wish Assistant, or Live Chat with customer support agents (available in select markets).
How do I find my order history?
All of your purchases are automatically logged on the Wish platform, so no need to go searching through emails for receipts! Visit this blog article to learn more.
How do I cancel or make changes to my Wish order?
For most purchases, you can make changes or cancelations within 30-minutes of placing the order. Once the order is outside the cancelation window or has already shipped, we won't be able to update or cancel it. But, don’t worry! You can request a return for a full refund.
What is Wish’s refund policy?
Check out this Help Center article for more information about refunds and returns.
Where is my package? How do I track my order?
You can track your order’s progress through the Order History page or from the shipping confirmation email. Unfortunately, tracking may not be available every step of the way for all orders. For example, some international shipping companies are unable to provide detailed delivery tracking, and some merchants don’t use final carrier tracking for standard shipping.
What should I do if my order hasn’t arrived?
Deliveries are covered by our Money Back Guarantee. If your order doesn’t arrive by the maximum delivery date indicated in your order details, get in touch with us through Wish Assistant to get some help.
I have posted my order issue on your blog, when will someone contact me back?
We currently do not offer customer service support through our blogs. To help resolve your issues quickly, connect with customer support using the methods outlined in this article so that we can see your message and help you out quickly.
Your Wish customer support solutions are only a click away
Our customer service team is dedicated to serving you and there are so many options available at your fingertips to get your questions answered, so give one of them a try. Visit the Get Help center to get started.